Furniture NW accepts eligible returns and exchanges under this policy. If an item is not right, contact us before sending anything back. We will review the request, explain the available options, and provide return or exchange instructions when eligible.
30-day return and exchange window
Eligible items may be returned or exchanged within 30 days after delivery. Items must be new, unused, unassembled, and returned in the original packaging with all parts, labels, manuals, accessories, and documentation.
How to start a return or exchange
Contact Furniture NW before returning an item so we can issue return or exchange instructions when applicable. Please include your order number, item name, reason for return, photos when relevant, and whether you prefer a return or exchange.
support@furniturenw.com | (425) 742-1211 | 16530 Hwy 99, Lynnwood, WA 98037, United States
Return method and return shipping
Returns are handled by mail or freight carrier based on item size. Return shipping is the customer’s responsibility unless the return is caused by our error, an approved defective item claim, or an approved damage claim.
Damaged, defective, or incorrect items
For damaged, defective, incorrect, or missing items, please contact Furniture NW within 48 hours of delivery when possible so we can start a carrier claim or replacement request quickly. This 48-hour reporting request does not limit your 30-day return window or rights that cannot legally be limited.
Include your order number and clear photos of the product, packaging, shipping label, and any damage or defect. Keep all packaging until the issue is resolved.
Return condition requirements
- Items must be new, unused, and unassembled.
- Items must be returned in the original packaging with all parts, labels, manuals, accessories, and documentation.
- Returned items must be packaged safely for return transit.
No restocking fee
Furniture NW does not charge a restocking fee.
Deductions may apply only for return shipping, repackaging, carrier fees, missing parts, damage, completed services, or other costs caused by the return condition.
Services and return costs
Original premium delivery services, room-of-choice delivery, white-glove delivery, assembly, packaging removal, completed carrier services, and similar service upgrades are generally non-refundable unless the return is caused by our error, an approved defective item claim, or an approved damage claim.
Large furniture and freight items must be packaged safely for return transit. If you no longer have the original packaging, or if the item needs professional repackaging for safe return, repackaging or pickup fees may apply.
Exchanges
Exchanges are accepted for eligible items within 30 days after delivery. If the replacement item costs more, you are responsible for the price difference. If it costs less, we will credit or refund the difference after the original item is returned and inspected.
Cancellations
Cancellations before an order ships are generally not subject to return shipping. Orders that have already shipped, been scheduled with a carrier, entered production, or been prepared by a supplier may be subject to shipping, rerouting, storage, carrier, handling, or cancellation fees.
Items not eligible for return
Items that are final sale, personalized, made-to-order, assembled or installed, used, altered, missing original packaging, or otherwise marked non-returnable on the product page are not eligible for a standard return. Gift cards and completed delivery or assembly services are also non-refundable. These limits do not apply when an item is approved as damaged, defective, or incorrect.
Refund processing time
We will notify you after the returned item is received and inspected. Approved refunds are sent to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the credit.
Oversized-item access and fit
Before ordering large furniture, measure doors, hallways, stairways, elevators, loading areas, and the intended room. Returns caused by an item not fitting through the available access route are treated as customer-choice returns and may include return freight or carrier charges.
Warranty information
Warranty coverage may vary by product, supplier, and manufacturer. Warranty questions do not limit the 30-day return window for eligible items under this policy.