Accurate order information
Customers are responsible for providing a deliverable address, working phone number, correct email, and accurate payment information. Address changes after shipment may be unavailable or may create carrier fees.
Buyer Policy
This buyer policy summarizes the standards that apply when shopping with Furniture NW. It works together with our checkout disclosures and published shipping, return, privacy, and terms pages.
Product and access review
Review dimensions, materials, colors, assembly requirements, and delivery service before purchase. Measure doors, halls, stairs, elevators, loading areas, and the intended room for oversized items.
Delivery cooperation
Be available for scheduled appointments, maintain a clear and safe delivery path, inspect the shipment when possible, and retain packaging until the order is confirmed correct and undamaged.
Respectful use
Fraud, payment abuse, false claims, harassment, unauthorized returns, and misuse of store systems may lead to order cancellation or account restrictions where permitted by law.