Shipping policy

Furniture NW ships eligible orders to supported U.S. checkout destinations. Available shipping options, prices, and transit times are shown at checkout before payment and depend on the product, destination, carrier, and service level selected.

Current U.S. shipping options

The current U.S. checkout shipping options for eligible orders are:

Flat Rate Ground Shipping: $0.00. Transit time after shipment: 3-7 business days.
Room of Choice (Unboxing and assembly not provided): $99.00. Transit time after shipment: 3-7 business days.
Flat Rate White Glove: $199.00. Transit time after shipment: 3-7 business days.

These rates apply only when the service is available for the item and destination at checkout. Checkout is the final source for the shipping service, price, and transit time available for a specific order.

Handling time

Orders are generally reviewed, verified, and prepared within 1-2 business days before shipment.

Transit time

Transit time after shipment is 3-7 business days for the current U.S. shipping options shown at checkout. With 1-2 business days of handling, the estimated total delivery time is 4-9 business days. Estimated delivery times are estimates, not guarantees. Carrier capacity, weather, holidays, address access, remote areas, freight scheduling, and other conditions can affect final timing.

How orders ship

Smaller items may ship by parcel carrier. Larger, heavier, fragile, or oversized furniture may ship by freight carrier and may require a delivery appointment. Freight shipments may be delivered curbside, to a driveway, porch, garage, threshold, or another accessible delivery point depending on carrier rules and the service selected.

Room of Choice delivery, when available and selected, places eligible items in the room chosen by the customer. Unboxing and assembly are not included with Room of Choice unless specifically stated.

White Glove delivery, when available and selected, is a premium service for eligible items. Included services depend on the product, carrier, and checkout option.

Service exclusions and extra fees

Free outbound shipping does not automatically include free return shipping, room-of-choice delivery, white-glove service, assembly, packaging removal, or special handling unless specifically stated. Address changes, missed delivery appointments, delayed acceptance, storage requests, redelivery, remote access, stairs, elevators, restricted access, or special handling may create additional carrier or service fees.

Delivery inspection

Please inspect packaging before accepting delivery whenever possible. If packaging is damaged, note the damage with the carrier when possible and take clear photos of the packaging, shipping label, and product before unpacking.

If an item arrives damaged, defective, incorrect, or missing parts, contact Furniture NW within 72 hours of delivery when possible so we can start a carrier claim or replacement request quickly. This 72-hour reporting request does not limit your 30-day return window.

Unsupported destinations

We ship only to destinations available at checkout. PO boxes, freight forwarders, remote destinations, international destinations, unsupported regions, or addresses outside available checkout zones may not be eligible.