Shipping policy

Last updated: September 3, 2026

At Furniture NW LLC ("Furniture NW", "we", "us", or "our"), we are committed to helping orders arrive promptly and in good condition. This policy explains our shipping options, fees, delivery timelines, and related terms for purchases made at furniturenw.com.

Business information

Furniture NW LLC
16530 Hwy 99, Lynnwood, WA 98037, United States
Email: support@furniturenw.com

Shipping regions

Our standard published shipping services are intended for supported addresses in the contiguous United States (the 48 adjoining states) when a valid shipping option is shown at checkout.

We do not ship to P.O. boxes, APO/FPO addresses, freight forwarders, U.S. territories, international destinations, or unsupported regions unless a valid option is specifically shown at checkout. Alaska, Hawaii, remote destinations, and special-access locations may be unavailable or may require a separate quote. Contact us before ordering if you are unsure.

Shipping and delivery types

• Ground Shipping: Smaller eligible items typically ship by parcel carrier to the delivery address. Signature is generally not required unless the carrier requires one.
• Freight Shipping: Large or oversized eligible items may ship by freight carrier. The carrier may contact you to schedule an appointment, and a signature may be required. Delivery is made to the threshold or nearest accessible point. Standard freight does not include room placement, assembly, packaging removal, or pallet removal unless specifically stated.

Available shipping methods and costs are displayed at checkout based on the shipping address, cart contents, product eligibility, and carrier availability.

Shipping fees

Current U.S. checkout options for eligible orders are:

• Ground Shipping: $0.00; transit after shipment is 2-3 business days.
• Freight Shipping: $0.00; transit after shipment is 3-7 business days.

Shipping fees cover processing, packaging, handling, and delivery. We charge a single outbound shipping fee per order whenever possible, even when an order ships in multiple packages. Checkout is the final source for the shipping service, price, and timing available for a specific item and address.

Free outbound shipping does not automatically include free return shipping, room placement, assembly, packaging removal, or other upgraded delivery services unless specifically stated.

Transit times

• Standard Ground transit: Typically 2-3 business days after shipment.
• Freight transit: Typically 3-7 business days after shipment, plus appointment scheduling time when required.

These transit estimates are not guarantees. Product availability, carrier delays, weather, holidays, address access, freight scheduling, and other circumstances beyond our control may affect delivery.

Order tracking

After an order ships, we send a shipping confirmation email with tracking details when available. Tracking may take 24-48 hours to update with the carrier. Visit our Order Status page for tracking guidance.

Multiple shipments

We aim to ship all items together whenever possible. When separate shipments allow faster fulfillment or are required for logistical reasons, items may ship separately without an additional outbound shipping charge beyond the amount confirmed at checkout.

Shipping holds

Contact us before the order ships if you need to delay shipment. A complimentary hold may be available for qualifying orders. Extended storage, delayed acceptance, missed appointments, redelivery, or carrier storage may create additional fees.

Lost or damaged shipments

Please inspect packages at delivery. For freight deliveries, note visible damage or missing items on the carrier's proof-of-delivery document before signing when possible. Report damage, defects, incorrect items, or missing parts within 48 hours of delivery when possible and include clear photos of the item, packaging, and shipping label. This reporting request helps us open a carrier claim promptly and does not reduce the 30-day return window or rights that cannot legally be limited.

If tracking shows no movement, delivery is overdue, or a shipment is marked delivered but cannot be located, contact us promptly so we can review the tracking and open a carrier investigation when appropriate.

Cancellations before shipment

Contact us promptly if you need to cancel an order. Orders that have not shipped may be cancelled when operationally possible. Once a shipping label has been created, the order has entered carrier processing, or the order has shipped, a cancellation may be treated as a return under our Return and Refund Policy and applicable shipping or carrier costs may apply.

Contact us

For shipping questions, contact us through our Contact Us page or email support@furniturenw.com or call (425) 742-1211.