Frequently Asked Questions

Furniture NW serves customers online through furniturenw.com and from our store location at 16530 Hwy 99, Lynnwood, WA 98037, United States. You can browse and order online, and the physical location may support in-store shopping, pickup, delivery help, or local customer service when available.

Before visiting for a specific product, pickup request, delivery question, or return, please contact us first so we can confirm current hours, item availability, and the correct instructions for your order.

We focus on clear product information, straightforward pricing, secure checkout, and responsive customer support. Our goal is to make shopping for furniture feel easier by showing product details, dimensions, materials, shipping information, and return terms before you order.

Materials vary by item and may include solid wood, manufactured wood, metal, glass, stone, ceramic, leather, fabric, performance upholstery, outdoor wicker, resin, and other furniture-grade materials. Always review the product page for the exact material, finish, dimensions, and care details for the item you are considering.

Please review the product photos, dimensions, materials, color options, assembly notes, and shipping details shown on each product page before ordering. Furniture measurements and colors may vary slightly by finish, lighting, screen settings, and production batch.

If you are unsure about size, material, or delivery requirements, contact us before placing your order.

Warranty coverage may vary by product and supplier. For damaged, defective, or incorrect items, please contact Furniture NW within 72 hours of delivery when possible so we can start a carrier claim or replacement request quickly. This 72-hour reporting request does not limit your 30-day return window. Eligible items may still be returned within 30 days according to this return policy.

After review, we may offer a replacement, exchange, repair, refund, or another appropriate solution according to our Return & Refund Policy.

Sample availability depends on the product and supplier. If color, fabric, or finish matching is important, contact us before ordering and we will tell you whether samples or additional product information are available.

Some products or services may be available through our store location, but online inventory and supplier-direct items may not all be displayed in-store. Contact us before visiting if you want to confirm a specific product, finish, size, pickup option, or delivery service.

Orders are placed securely online through furniturenw.com. Add the item to your cart, review the product, shipping, and return information, then complete checkout with your preferred available payment method.

Products shown as available on our website can generally be purchased online. In rare cases, supplier inventory may change before an order is processed. If there is an availability issue, we will contact you as soon as possible with the next steps.

For security, most orders should be completed through our online checkout. If you need help choosing an item or completing an order, contact us and we can guide you through the process.

The price shown on the product page should match the price shown at checkout, before any eligible discounts, taxes, or shipping charges are applied. Final order totals are shown clearly at checkout before you complete your purchase.

Prices and promotions can change. We do not guarantee price matching or post-purchase price adjustments unless a specific promotion states otherwise. If you notice a pricing concern before ordering, contact us before checkout.

Eligible items may be returned or exchanged within 30 days after delivery. Items must be new, unused, unassembled, and returned in the original packaging with all parts, labels, manuals, accessories, and documentation.

Returns are accepted by mail or freight carrier, depending on item size. Return shipping is the customer’s responsibility unless the return is caused by our error, an approved defective item claim, or an approved damage claim. There is no restocking fee.

Approved refunds are processed within 10 days after the returned item is received, inspected, and approved.

See the full Return & Refund Policy.

Contact Furniture NW before sending anything back so we can review the request and provide return or exchange instructions. Include your order number, item name, reason for return, photos when relevant, and whether you prefer a return or exchange.

Email support@furniturenw.com, call +1 425 742 1211, or write to Furniture NW, 16530 Hwy 99, Lynnwood, WA 98037, United States.

Business hours are Monday - Friday: 11:00 AM - 7:00 PM (Pacific Time), Saturday: 11:00 AM - 7:00 PM (Pacific Time), and Sunday: 12:00 PM - 6:00 PM (Pacific Time).

Yes. Eligible items may be exchanged within 30 days after delivery. Items must be new, unused, unassembled, and returned in the original packaging with all parts, labels, manuals, accessories, and documentation.

If the replacement item costs more, you are responsible for the price difference. If it costs less, we will credit or refund the difference after the original item is returned and inspected.

Return shipping is the customer’s responsibility unless the return is caused by our error, an approved defective item claim, or an approved damage claim.

Returns are handled by mail or freight carrier depending on item size, packaging, service level, location, and carrier requirements.

No. Furniture NW does not charge a restocking fee. Deductions may apply only for return shipping, repackaging, carrier fees, missing parts, damage, completed services, or other costs caused by the return condition.

Approved refunds are processed within 10 days after the returned item is received, inspected, and approved. Your bank or payment provider may need additional time to post the credit.

Any item that is not eligible for return will be clearly marked on the product page before purchase.

If an item arrives damaged, defective, or incorrect, contact us so we can review the issue under our Return & Refund Policy.

Shipping options, prices, and transit times are confirmed at checkout before payment. Orders are generally reviewed, verified, and prepared within 1-2 business days before shipment. Current U.S. checkout options for eligible orders are:

• Flat Rate Ground Shipping: $0.00, transit time 3-7 business days.
• Room of Choice (Unboxing and assembly not provided): $99.00, transit time 3-7 business days.
• Flat Rate White Glove: $199.00, transit time 3-7 business days.

Availability depends on the item, destination, carrier, and checkout service level. With 1-2 business days of handling and 3-7 business days of transit after shipment, the estimated total delivery time is 4-9 business days. Small products may ship by parcel. Large, oversized, or heavy furniture may require freight, special handling, or scheduled delivery.

See the full Shipping Policy.

After your order is placed, you should receive an order confirmation by email. Once your order ships, tracking information will be sent when available. Tracking may take up to 48 hours to update after the carrier receives the package.

You can also contact us at support@furniturenw.com with your order number.

Pickup may be available for some orders when shown at checkout or confirmed by our team. Please wait for pickup confirmation before arriving, and contact us first if you need to verify whether a specific item can be picked up locally.

Furniture NW ships only to locations available at checkout. PO boxes, APO/FPO addresses, freight forwarders, remote regions, or international destinations may not be available for some products.

For damaged, defective, or incorrect items, please contact Furniture NW within 72 hours of delivery when possible so we can start a carrier claim or replacement request quickly. This 72-hour reporting request does not limit your 30-day return window. Eligible items may still be returned within 30 days according to this return policy.

Include your order number and clear photos of the product, packaging, shipping label, and any damage or defect so we can review the issue. Keep all packaging until the issue is resolved.

Delivery service levels usually cannot be changed after an order has shipped. Address changes, appointment changes, delayed delivery, storage, redelivery, or special access requests may create additional fees and must be approved before the carrier can make changes.

Your payment is charged when you complete checkout. If an item becomes unavailable after purchase, we will contact you with the next steps, which may include a replacement option, cancellation, or refund.

Applicable taxes are calculated and shown at checkout before you complete your purchase. Tax amounts may depend on your delivery address and applicable tax rules.

We use customer information to process orders, provide customer support, fulfill deliveries, prevent fraud, and operate our store. Please review our Privacy Policy for more information about how customer information is collected, used, and protected.

Checkout is processed through Shopify and available payment providers. Payment information is handled through secure checkout systems, and Furniture NW does not store full credit card numbers on our website.

You can unsubscribe using the unsubscribe link in our marketing emails. You can also contact us at support@furniturenw.com if you need help updating your communication preferences.

Email us at support@furniturenw.com, call us at (425) 742-1211, or use our contact page. Our business hours are Monday - Friday: 11:00 AM - 7:00 PM (Pacific Time), Saturday: 11:00 AM - 7:00 PM (Pacific Time), and Sunday: 12:00 PM - 6:00 PM (Pacific Time).

Business address: 16530 Hwy 99, Lynnwood, WA 98037, United States