Before ordering
Review product dimensions, materials, assembly notes, availability, delivery options, and return eligibility. Contact us before ordering when doorway clearance, freight access, finish matching, or delivery timing is important.
Help
Customer Service
Our customer care team can help with product questions, order updates, delivery appointments, damaged shipments, returns, and account support.
Existing orders
Include your order number and the email address used at checkout. For damage, defects, missing parts, or an incorrect item, include clear photos of the product, packaging, shipping label, and issue.
Returns and refunds
Do not ship an item back without instructions. Eligible returns are governed by our Return and Refund Policy.
Delivery help
For freight appointments, address corrections, access restrictions, or tracking concerns, review our Shipping Policy and contact us promptly.