Help

Order Status

Use your order confirmation and shipping emails for the latest status. Tracking may take up to 48 hours to begin updating after a label is created or a carrier collects the shipment.

01

Check your email

Look for your order confirmation, fulfillment update, tracking number, or freight carrier appointment notice.

02

Review tracking

Parcel and freight shipments update differently. One order may arrive in multiple shipments with separate tracking numbers.

03

Contact support

If the estimated window has passed, tracking is not moving, or the carrier cannot complete delivery, send us your order number so we can investigate.