By using furniturenw.com, placing an order, or contacting Furniture NW, you agree to these terms and to our posted shipping, return, privacy, and other store policies.

Website use

You may use this website only for lawful shopping, account management, order support, and legitimate communication with the store. You may not misuse the website, interfere with checkout, attempt unauthorized access, scrape content, or copy store materials for commercial use without permission.

Product information

We work to display accurate product details, prices, images, colors, dimensions, materials, availability, delivery estimates, and descriptions. Because furniture finishes, lighting, screen settings, supplier data, measurements, and inventory can vary, information may change without notice. We may correct errors, update information, cancel orders affected by errors, or contact you if an item becomes unavailable.

Orders and payment

Placing an order does not guarantee acceptance. Orders may be reviewed for payment verification, fraud prevention, inventory availability, shipping eligibility, and other operational checks. Payment must be authorized before an order is processed. If an order cannot be fulfilled, we will contact you with next steps.

Order changes and cancellations

Contact us as soon as possible if an order needs to be changed or cancelled. We cannot guarantee changes after an order enters processing, is released to a supplier, or ships. Carrier rerouting, storage, return freight, handling, or other completed costs may apply after shipment.

Shipping and delivery

Shipping options, rates, taxes, and delivery availability are confirmed during checkout. Large, heavy, freight, room-of-choice, or white-glove orders may require delivery appointments, inspection at delivery, and additional carrier terms. Address changes, missed appointments, storage, redelivery, or access issues may result in additional fees.

Returns, cancellations, and warranty

Returns, exchanges, cancellations, damaged shipments, final-sale items, custom items, and warranty questions are governed by our posted return and shipping policies. Product warranties, when available, are provided by the applicable manufacturer, supplier, or store terms and may exclude normal wear, misuse, accidents, improper assembly, unauthorized repairs, and commercial use unless stated otherwise.

Accounts and communications

You are responsible for maintaining accurate account and contact information and for protecting account credentials. By placing an order, you authorize us and our service providers to contact you about payment verification, order status, delivery scheduling, support, returns, and other transaction-related matters.

Intellectual property and prohibited conduct

The site design, branding, text, graphics, and other store materials are owned by or licensed to Furniture NW. You may not reproduce them for commercial use, submit false information, introduce malicious code, interfere with site security, misuse checkout, or use the site in violation of applicable law.

Disclaimer and limitation

To the extent permitted by law, the website and its content are provided without warranties beyond those expressly stated. Furniture NW is not responsible for indirect or consequential losses arising from site interruptions, third-party services, carrier delays, or misuse of products. Nothing in these terms limits rights that cannot lawfully be limited.

Governing law and updates

These terms are governed by applicable United States law and the law of the state where Furniture NW is established, without limiting mandatory consumer protections. We may update these terms by posting a revised version on the website.

Contact

support@furniturenw.com | (425) 742-1211 | 16530 Hwy 99, Lynnwood, WA 98037, United States