Refund policy
Furniture NW LLC accepts eligible returns and exchanges under this policy. If an item is not right, contact us before sending anything back. We will review the request, explain the available options, and provide return or exchange instructions when eligible.
30-day return and exchange window
Eligible items may be returned or exchanged within 30 days after delivery. Items must be new, unused, unassembled, and returned in the original packaging with all parts, labels, manuals, accessories, and documentation.
How to start a return or exchange
Contact Furniture NW LLC before returning an item so we can issue return or exchange instructions when applicable. Please include your order number, item name, reason for return, photos when relevant, and whether you prefer a return or exchange.
support@furniturenw.com | (425) 742-1211 | 16530 Hwy 99, Lynnwood, WA 98037, United States
Return method and return shipping
Returns are handled by mail or freight carrier based on item size. Return shipping is the customer's responsibility unless the return is caused by our error, an approved defective item claim, or an approved damage claim.
Damaged, defective, or incorrect items
For damaged, defective, or incorrect items, please contact Furniture NW LLC within 72 hours of delivery when possible so we can start a carrier claim or replacement request quickly. This 72-hour reporting request does not limit your 30-day return window. Eligible items may still be returned within 30 days according to this return policy.
Include your order number and clear photos of the product, packaging, shipping label, and any damage or defect. Keep all packaging until the issue is resolved.
Return condition requirements
- Items must be new, unused, and unassembled.
- Items must be returned in the original packaging with all parts, labels, manuals, accessories, and documentation.
- Returned items must be packaged safely for return transit.
No restocking fee
Furniture NW LLC does not charge a restocking fee.
Deductions may apply only for return shipping, repackaging, carrier fees, missing parts, damage, completed services, or other costs caused by the return condition.
Services and return costs
Original premium delivery services, room-of-choice delivery, white-glove delivery, assembly, packaging removal, completed carrier services, and similar service upgrades are generally non-refundable unless the return is caused by our error, an approved defective item claim, or an approved damage claim.
Large furniture and freight items must be packaged safely for return transit. If you no longer have the original packaging, or if the item needs professional repackaging for safe return, repackaging or pickup fees may apply.
Exchanges
Exchanges are accepted for eligible items within 30 days after delivery. If the replacement item costs more, you are responsible for the price difference. If it costs less, we will credit or refund the difference after the original item is returned and inspected.
Cancellations
Cancellations before an order ships are generally not subject to return shipping. Orders that have already shipped, been scheduled with a carrier, entered production, or been prepared by a supplier may be subject to shipping, rerouting, storage, carrier, handling, or cancellation fees.
Items not eligible for return
Any item that is not eligible for return will be clearly marked on the product page before purchase.
Refund processing time
Approved refunds are processed within 10 days after the returned item is received, inspected, and approved. Your bank or payment provider may need additional time to post the credit.
Warranty information
Warranty coverage may vary by product, supplier, and manufacturer. Warranty questions do not limit the 30-day return window for eligible items under this policy.