Privacy policy

Furniture NW LLC respects customer privacy. This policy explains how information is collected and used when you visit furniturenw.com, create an account, place an order, contact support, or interact with our store.

Information we collect

We may collect contact information, billing and shipping details, order history, account details, customer messages, product preferences, device/browser data, cookies, analytics data, fraud-prevention signals, and checkout activity. Payment information is processed through Shopify and payment providers; we do not store full card numbers on our website.

How we use information

  • To process orders, payments, shipping, returns, refunds, and customer support requests.
  • To communicate about order status, delivery appointments, product questions, and account activity.
  • To improve the website, product selection, checkout, service, and marketing experience.
  • To protect the store, customers, and partners from fraud, abuse, unauthorized access, and security issues.
  • To send marketing messages only where permitted and with unsubscribe options.

Sharing information

We may share information with Shopify, payment processors, shipping carriers, product suppliers, fraud-prevention providers, analytics providers, marketing tools, support tools, professional advisers, and other service providers that help operate the store. These providers use information as needed to provide their services.

Cookies and tracking

Our website may use cookies, pixels, analytics, and similar technologies to remember preferences, operate checkout, measure performance, improve the site, and support marketing. You can adjust browser settings to limit cookies, but some store features may not work correctly.

Your choices and rights

You may unsubscribe from marketing emails using the unsubscribe link in those emails. Depending on your location, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information. To make a privacy request, contact us using the information below.

Contact

support@furniturenw.com | (425) 742-1211 | 16530 Hwy 99, Lynnwood, WA 98037, United States