• Eligible items may be returned or exchanged within 30 days after delivery. Items must be new, unused, unassembled, and returned in the original packaging with all parts, labels, manuals, accessories, and documentation.
• For damaged, defective, incorrect, or missing-parts items, please contact us within 48 hours of delivery when possible with photos so we can start a carrier claim or replacement request quickly. This 48-hour reporting request does not limit your 30-day return window.
• Return shipping is the customer’s responsibility unless the return is caused by our error, an approved defective item claim, or an approved damage claim. There is no restocking fee.
• Approved refunds are processed within 10 days after the returned item is received, inspected, and approved. For full return instructions, please review our return and refund policy.

• United States delivery: shipping options and timing are confirmed at checkout for eligible items.
• Most in-stock orders are generally reviewed, verified, and prepared within 1-3 business days before shipment.
• Transit time after shipment: 3-7 business days for Ground and 5-14 business days for freight.
• Estimated total delivery time: 4-10 business days for Ground and 6-17 business days for freight, including 1-3 business days of processing.
• Current U.S. checkout options may include Ground Shipping ($0.00) and Freight Shipping ($0.00), when eligible for the item and destination.
• Large furniture may ship by parcel, freight, or scheduled delivery depending on item size and destination.
• Final shipping options, timing, and rates are confirmed at checkout.
• Please review dimensions, carton count, and delivery requirements before ordering.

Shipping Information

Have Questions?

Contact Furniture NW through our contact page or email support@furniturenw.com. We aim to respond within 24 hours.

For common questions about orders, shipping, returns, privacy, and product availability, visit our FAQ page.

Before ordering:

• Review dimensions, materials, colors, assembly notes, and delivery requirements.
• Measurements and color can vary slightly by finish, lighting, screen settings, and production batch.
• Shipping options, timing, taxes, and final totals are confirmed at checkout.